PRIVACY POLICY

At the LemonTree we respect your privacy and at all times seek to comply with privacy laws. We are committed to protecting your privacy and to provide secure on-line buying. We take your privacy seriously and do not share your personal information with any third parties without your permission. Your email address is not for sale from us and is strictly protected within our business.

All client information such as email, phone numbers, addresses, etc is used for internal purposes only. This contact information is used to get in touch with you when necessary, for announcements and our newsletter ‘Citron Presse’.

Financial information that is collected is used only to process the transaction for the purchase of products or services.

REFUNDS & RETURNS POLICY

At the LemonTree we do our best to ensure you are completely happy with your purchase, however, despite our best efforts sometimes things go a bit pear shaped!

Should your purchase arrive FAULTY you are entitled to a refund, repair, exchange or credit. Please email shop@thelemontree.com.au describing the product description, the fault, a contact phone number and if possible include image and invoice number in the email.

Should you live locally, we are very happy to accept returns in our stores.

For ANY other issues or concerns with your purchased goods please send your questions or concerns along with a contac phone number to shop@thelemontree.com.au and we will respond as soon as possible within regular business hours.

SHIPPING DETAILS

the LemonTree are pleased to offer FREE shipping for all orders over $200 and a flat rate of $10 for orders below this amount.

All orders placed Monday – Friday (excluding Public Holidays) will begin processing that day and will ship within 24 hours pending availability and successful payment processing.

the LemonTree delivers all domestic parcels using Australian Registered Post, Regular postage will take between 3-7 days. If you require Express Postage (2-5 days) please contact shop@thelemontree.com.au to arrange.

Once the LemonTree has delivered your parcel to the carrier, you (the customer) will assume the risk of loss and title for the merchandise. We will do our very best to help and support you should this scenario play out, however, we cannot offer a refund if your package is lost or damaged in transit as responsibility will have transferred from us.

For other issues or concerns with your purchased goods please send your questions or concerns along with a contact phone number to shop@thelemontree.com.au and we will respond as soon as possible within regular business hours.